Comments on: Bluehost Horror Story of the Week – Wordpress Recommends….Crap Hosting

By: Peter

Peter — Fri, 20 Jan 2012 23:36:18 +0000

Thanks Todd Vitello,

I was considering moving my site to BlueHost but on the off chance I decided to check for hosting server problems on Google eg “BlueHost problems” and found this site. I had exactly the same problems when my site was hosted by Yahoo!. It was a nightmare, my debit card could not make payment to Yahoo! to renew the hosting (Yahoo! payment gateway problem) then they deleted all my emails which contained legal documents and police report evidence and all my files on the website. Just imagine their free service was running ok but their hosting service was deplorable.

So I moved to another hosting service and then learned about Wordpress. I have since rewritten by old website into a WP blog http://bachutha.com.

I am looking for a faster and more reliable service. I think many of the reviews are written by the hosting service providers and are fakes.

Thanks,
Peter

By: trent

trent — Mon, 21 Nov 2011 11:47:08 +0000

Just fyi, email outbound limits for BH are automatically set to 150, but can be raised to 500 an hour upon request, with 750 being the top max.

By: Tobias

Tobias — Sat, 19 Nov 2011 00:36:02 +0000

Are you kidding me? This site is a total hit job. Probably funded by competitive hosts.

I’ve been using bluehost for 8 years now for MANY websites and only have good things to say. The tech support is friendly, available 24/7 and actually quite knowledgeable for a shared hosting environment tech support.

Get a grip. Have fun going down the wrong path SUCKERS. What are ya gonna do, go to GoDaddy? hahahahah ahahahahahaa

By: Carl

Carl — Sat, 12 Nov 2011 18:59:13 +0000

I am having issue with Bluehost right now. They are telling me that Time Warner has placed a block on their servers, thus blocking anyone who uses TW from accessing any Bluehost-hosted websites, which to me sounds like utter bullshit.
On calling Time Warner (my ISP) and informing them of said “issue”, they in turn denied any block (that is after they spent 20 minutes laughing their asses off) and offered some sound advice: Go with another less retarded webhost.
This, in turn, means I cannot access my own freaking website nor can I get to my database to back up the entire site/ 5 year-archive to move to a new webhosting company.

Bunch of freaking muppets.

By: Ashish

Ashish — Fri, 11 Nov 2011 18:17:32 +0000

What is the best hosting service then. Please advice from your experiences. Thanks.

By: Bobby

Bobby — Sun, 30 Oct 2011 17:35:30 +0000

WHY DO YOU THINK? CAUSE THEIR PAYING THEM AROUND $15K/MO. I USE TO WORK THERE… I SAW THE CHECKS.

Why would you ask such stupid questions?

By: Chris

Chris — Wed, 28 Sep 2011 21:08:04 +0000

Bluehost blows. My sites have been down just about 24 hours now… nothing but canned responses from CSRs. Not even and ETA. My 12 year old nephew could have had the sites back online by now…

By: Berna

Berna — Wed, 21 Sep 2011 17:57:12 +0000

They should attend customer service seminar.
Berna´s last blog ..Quickest Way To Get Pregnant

By: Chloe

Chloe — Wed, 21 Sep 2011 12:37:29 +0000

I’ve been watching this series of posts with great interest. To date, this is the only time you seem to have mentioned WordPress and by the looks of it, you’ve never tried it.
Chloe ´s last blog ..Grand Bornand Accommodation

By: Todd Vitello

Todd Vitello — Wed, 07 Sep 2011 16:07:34 +0000

Bluehost nightmare
On August 30th it began. I lost connection to my email box from outlook. I was not able to access my mailboxes or my websites at all!
Initially I thought it was some server reboot or other maintenance task Bluehost tends to do in the middle of the day, and did not think much of it. Later I noticed it was still down but was busy and could not contact support.
The next morning my email is available but nothing was there before 10pm on August 30th. Everything was gone! All my email from 10 years were gone!!! Additionally my websites were gone as well!! What is going on?
So I called support, and the agent said that my data was lost yesterday, OK I said, can you restore it? Soon after he told me my account was on a “backup” server and was not backed up, and ALL the data was lost! Lost I said? As my mind is now racing on the impact of this, and how FREE email services such as Gmail or msn will back up your email, but my PAID provider Bluehost does not? I really could not believe what I was hearing!
When I tried to access my local email cache file from outlook I found it already to be empty as it was deleted from the server since it was setup as an imap account. Now am in utter surprise and panic.
When I called Bluehost support back and waited another 25+ minutes for support I pleaded with them to try and at least get my email back. They told me calmly there was no way to retrieve my email, and I should have backed it up under section 11 sub section 2. They proceeded to tell me Bluehost is not obligated to do backups, and I can read the terms under of your hosting service at any time by going to http://wwww.bluehost.com/terms and it’s a DEAD LINK!

When I demanded to talk to a manager, I was put on hold for another 20+ minutes until a manager (Michael) came online. The first thing he said is this server has seen better days.
Now highly irritated and said well, what about my email? He confirmed my email was gone and there is nothing he can do. Asked why I was my account on a “backup” server? He told me it was because I had too much data and I had to me move to a “Big mac” server and Bluehost does NOT BACKUP big mac servers.

I then told him the Bluehost made me delete my private backups years ago because you they said it infringed on copyright laws. Yes for PRIVATE backup, Bluehost said, it still did not matter and insisted on deleting everything. This means there was not much data on there at all!!
Now furious I say then TELL ME THE CUSTOMER YOU DO NOT BACKUP THEIR DATA!!!! I would have setup a pop3 account, and not an imap if I had known you are not backing up my email !!!
Bluehost sucks! Stay away!