Dear Sudip:

It has come to our attention that your site is using an extreme amount of resources on our servers and network; consequently, your site has outgrown the BlueHost.com shared hosting package. It has become increasingly more difficult to keep your site online, and doing so now degrades the experience for the other users on our servers. Others who have experienced such growth with their site(s) and hosting needs have chosen to move their site(s) to a Dedicated Server or Virtual Private Server (VPS). BlueHost.com does not currently offer Dedicated or VPS hosting. These alternative hosting services will include more resources and site stability, as well as better backup and server redundancy.

Per conditions stated in our Terms of Service, we will no longer be hosting your account.

http://www.bluehost.com/cgi/terms
7.02. BlueHost.com employs complex mechanisms to protect its Subscribers and systems from abuse. BlueHost.com’s offering of “unlimited” services is not intended to allow the actions of a single or few Subscribers to unfairly or adversely impact the experience of other Subscribers. BlueHost.com’s service is a shared hosting service, which means that multiple Subscriber web sites are hosted from the same server and share server resources. BlueHost.com’s service is designed to meet the typical needs of small business and home business website Subscribers in the United States. It is NOT intended to support the sustained demand of large enterprises, internationally based businesses, or non-typical applications better suited to a dedicated server. BlueHost.com will make every commercially reasonable effort to provide additional resources to Subscribers who are using their website(s) consistent with these Terms, including moving Subscribers to newer and bigger shared servers as necessary. However, in order to ensure a consistent and quality experience for all Subscribers, BlueHost.com does place automated safeguards to protect against any one site growing too quickly and adversely impacting the system until BlueHost.com can evaluate said sites resource needs.

We ask that you move your site(s) from our servers within 14 days, after which we will delete your site(s) from our hosting service.

A pro-rated refund will be issued for the remainder of your service term from the time of cancellation. If cancellation is within the first 30 days of sign-up, you will be issued a full refund of the web hosting portion of your package.

You will need to take the following steps to remove the files from our servers.

1 – Contact our support via chat, email or phone. Although your web site has been disabled, your data will still be available for up to 14 days, after which it will be deleted.

2 – Take the necessary steps to retrieve your files from our servers and to change your hosting company.

3 – Once your account has been deleted, you may qualify for a refund, issued to the payment method initially used, based on the unused amount of your hosting package. Please allow 3-7 business days for the refund to fully process.

You will still be able to manage and control your domain(s) through the Domain Manager tab of your account. Contact technical support for assistance with transferring or changing domain information.

Terms of Service Compliance Department
1958 South 950 East
Provo, UT 84606
Phone line: (888) 401-HOST Option 5 | Fax line: 801-765-1992

Two months ago, I started regularly getting database errors whenever I accessed any of those 5 sites. I emailed support with queries about possible problems on the server I was on and what I can do on my end to ensure my sites stay up. A few hours later, I got a canned response that essentially said there were excess processes running on the server that have been shut down and that my sites are now running fine.

That would have been all well and good for an isolated incident but the errors persisted to the point that almost 60% of the times I accessed the sites returned an error. I called them several times during the period. The first time I called, the support on the other end told me that I was suffering through those errors because my account regularly exceeded 30 MySQL connections. I argued that it was impossible, based on the low traffic and incredibly simple processes my sites were using. Almost every time I called helpdesk, they will either tell me there is no problem or find some way to tell me it was my fault – “you’re slowing down your box with your SQL processes, etc.”

Eventually, my complaints were escalated to a higher level of support, from whom I actually got straight answers. According to our conversation, the box I was on has been having regular SQL problems and they have been unable to pinpoint the culprit (whether it was software, hardware or an offending account). Basically, all of us using it will have to make do with the regular downtimes until they actually figure out what’s wrong.

It’s been two months and the problems persist. I asked Bluehost if there is a way they can move my account to a different server and I received a pretty emphatic “No!” I’m already in the process of moving those 5 sites to another one of my hosting accounts with a different company.