Here you can voice your experience with Bluehost’s Customer Support. While most companies have lapses from time to time, in our opinion, Bluehost’s Customer Support falls way below the line of tolerable. Whether it be a problem with our databases, downtime, or excessive MySQL queries, we usually heard the same thing; it’s not our problem. This kind of Customer Support is in stark contrast to what we’ve received from every other hosting provider.
Post your experiences here and let others know why you think Bluehost’s Customer Support sucks!
{ 28 comments… read them below or add one }
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Bluehost are muppets. One day you find your site offline, your account has been suspended and they do not even bother to contact you to explain why.
When you contact their customer service you recieve a response that could only be described as meaningless customer service drivel which fails to explain why they have decided to destroy your websites.
I think the main problem is that all the staff who work for Bluehost have parents who are all blood relatives, interbreeding in the traditional polygamist mormon way. This scraping of the bottom of the genetic gene pool causes the mental retardation among their children who work at Bluehost and spend most of their time licking windows.
This is exactly what happened to me. They simply suspended my site with no warning. The support representative said “well people don’t pay attention anyways” So this is their way of getting your attention: by screwing you.
I wish I had found this site before I signed up with bluehost. They are horrible. Bluehost either doesn’t realize that suspending your account can seriously damage your reputation or they don’t care. Apparently their convenience is more important than your success.
Bluehost registers your domain in THEIR name. They aren’t affliated with CANN which mediates. And even though they agreed I don’t owe them any money, they are charging me for the chargeback from their illegal charge before they will release my site. STAY AWAY FROM BLUEHOST!
Melanie´s last blog ..VideoPress supports Ogg
You have to be affiliated with ICANN in order to be able to be a registrar. When you sign up you agree to have everything auto renewed when you sign up. WHy do people always bitch and complain. Why not just read things over before you sign up. No charge is illegal anda a chargeback is just like a bad check. Get your facts straight befiore you whine about something you know nothign about.
James ´s last blog ..New House Videos
And also if you have privacy enabled it will shwo the companies info. And why does everyone ahve to assume just because you live in utah and yout company is based there you must be mormon right. Mormons stopped polygamy back in the 1800’s another uneducated comment from one of your posters. Most people thatpost are just uninformed. THey claim to have “web developer” skills just because you can use simple scripts to install wordpress does not make you a web developer. Get a life people. Enjoy the value you get what do you expect for $3.95 a month just dont go out to eat one time this month and you have saved enough money for your hosting.
James´s last blog ..New House Videos
I’m a former Bluehost customer. They were OK at first until the customer support issues. Often the owner of Bluehost would send out e-mails of progress and encourage customers to contact him with any problems. I ran into a problem with customer support. Instead of getting back a professional response I got a rude reply. Totally uncalled for. Being too busy to move to another hosting service, I decided to let it go cause things were working again. Over time I continued to see these postings by their egomaniac owner talking about how great he was, and what he had accomplished. It was entirely focused on him, not the customer. He felt so self-important he decided to create his own blog. I don’t know about anyone else, but this owner isn’t Steve Jobs or any of the other profound deep-thinkers we have in the computing industry. He’s basically running a “utility company” for web hosting, and to try to come across as anything more than that is very self-serving.
I got the most annoying pop-up message each time I would use CPANEL pushing me to use POSTINI. POSTINI costs $1.00 a month. Do the math, you have about a million domains with multiple e-mail addresses per domain, this could rack up to millions of dollars a month. I was very happy with BOXTRAPPER which comes free with CPANEL and Spamassassin which is also free. Not that the cost of $1.00 a month is a lot, but it is if you consider the charge is per e-mail address! So if you had 50 e-mail addresses that you need to be signed up with POSTINI, that’s $50.00 a month, every month for this Payola protection against SPAM.
I ignored the pop-ups for POSTINI. Then the greed of the owner set in, and likely saw that people weren’t switching to POSTINI so he could get his kick-back from POSTINI for each user. So in a very stupid move, removed BOXTRAPPER from CPANEL! Now the users had no choice. Tons of SPAM started to fold into where I had almost none before. I tried the 30-day free trial offer for POSTINI and it was a joke. SPAM was coming in where before I had enjoyed almost a SPAM free existence.
The so-called technical reasons for Bluehost to drop BOXTRAPPER were laughable from a technical prospective. It was pure greed, and the ego of the owner thinking he could corner everyone into paying him for this privilege.
I found HOSTGATOR, and they are wonderful!!! They have CPANEL and fully support BOXTRAPPER. While HOSTGATOR has great customer support 24/7 and is so easy to work with you would think you are dealing with a small company, they are actually larger than Bluehost. Bluehost claims one million domains, while HOSTGATOR claims 2.2 million, yet the service is better and the servers are faster and more secure than Bluehost.
Bluehost is the fecal matter of the web hosting world. Their servers are pathetically slow. When there is a problem on their end, tech support twists things around to make me feel like I was causing the problem. Tech support was so rude and nasty to me that they made me cry.
After 18 months of this kind of abuse I finally left for a better web host.
The straw that broke the camels back was when they started throttling my site with only 5 people on it. It was so slow it wouldn’t even load.
Bluehost is rotten to the core. Do not use them.
I am with Hostgator now and everything works great now.
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