Here you can voice your experience with Bluehost’s Customer Support. While most companies have lapses from time to time, in our opinion, Bluehost’s Customer Support falls way below the line of tolerable. Whether it be a problem with our databases, downtime, or excessive MySQL queries, we usually heard the same thing; it’s not our problem. This kind of Customer Support is in stark contrast to what we’ve received from every other hosting provider.
Post your experiences here and let others know why you think Bluehost’s Customer Support sucks!
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Bluehost are muppets. One day you find your site offline, your account has been suspended and they do not even bother to contact you to explain why.
When you contact their customer service you recieve a response that could only be described as meaningless customer service drivel which fails to explain why they have decided to destroy your websites.
I think the main problem is that all the staff who work for Bluehost have parents who are all blood relatives, interbreeding in the traditional polygamist mormon way. This scraping of the bottom of the genetic gene pool causes the mental retardation among their children who work at Bluehost and spend most of their time licking windows.
This is exactly what happened to me. They simply suspended my site with no warning. The support representative said “well people don’t pay attention anyways” So this is their way of getting your attention: by screwing you.
I wish I had found this site before I signed up with bluehost. They are horrible. Bluehost either doesn’t realize that suspending your account can seriously damage your reputation or they don’t care. Apparently their convenience is more important than your success.
Bluehost registers your domain in THEIR name. They aren’t affliated with CANN which mediates. And even though they agreed I don’t owe them any money, they are charging me for the chargeback from their illegal charge before they will release my site. STAY AWAY FROM BLUEHOST!
Melanie´s last blog ..VideoPress supports Ogg
You have to be affiliated with ICANN in order to be able to be a registrar. When you sign up you agree to have everything auto renewed when you sign up. WHy do people always bitch and complain. Why not just read things over before you sign up. No charge is illegal anda a chargeback is just like a bad check. Get your facts straight befiore you whine about something you know nothign about.
James ´s last blog ..New House Videos
Actualy James you are wrong. I am a reseller, and have nothing to do with ICANN directly if someone in my upstreem is… Perfect. It is NOT ilegal for a registrar to put the admin, technical, or billing contacts in their name, but it IS ilegal for them to put the registrant as themselvs. If theis is what they are doing… SHAME ON THEM.
And also if you have privacy enabled it will shwo the companies info. And why does everyone ahve to assume just because you live in utah and yout company is based there you must be mormon right. Mormons stopped polygamy back in the 1800’s another uneducated comment from one of your posters. Most people thatpost are just uninformed. THey claim to have “web developer” skills just because you can use simple scripts to install wordpress does not make you a web developer. Get a life people. Enjoy the value you get what do you expect for $3.95 a month just dont go out to eat one time this month and you have saved enough money for your hosting.
James´s last blog ..New House Videos
LOL wow you ranting idiot
I’m a former Bluehost customer. They were OK at first until the customer support issues. Often the owner of Bluehost would send out e-mails of progress and encourage customers to contact him with any problems. I ran into a problem with customer support. Instead of getting back a professional response I got a rude reply. Totally uncalled for. Being too busy to move to another hosting service, I decided to let it go cause things were working again. Over time I continued to see these postings by their egomaniac owner talking about how great he was, and what he had accomplished. It was entirely focused on him, not the customer. He felt so self-important he decided to create his own blog. I don’t know about anyone else, but this owner isn’t Steve Jobs or any of the other profound deep-thinkers we have in the computing industry. He’s basically running a “utility company” for web hosting, and to try to come across as anything more than that is very self-serving.
I got the most annoying pop-up message each time I would use CPANEL pushing me to use POSTINI. POSTINI costs $1.00 a month. Do the math, you have about a million domains with multiple e-mail addresses per domain, this could rack up to millions of dollars a month. I was very happy with BOXTRAPPER which comes free with CPANEL and Spamassassin which is also free. Not that the cost of $1.00 a month is a lot, but it is if you consider the charge is per e-mail address! So if you had 50 e-mail addresses that you need to be signed up with POSTINI, that’s $50.00 a month, every month for this Payola protection against SPAM.
I ignored the pop-ups for POSTINI. Then the greed of the owner set in, and likely saw that people weren’t switching to POSTINI so he could get his kick-back from POSTINI for each user. So in a very stupid move, removed BOXTRAPPER from CPANEL! Now the users had no choice. Tons of SPAM started to fold into where I had almost none before. I tried the 30-day free trial offer for POSTINI and it was a joke. SPAM was coming in where before I had enjoyed almost a SPAM free existence.
The so-called technical reasons for Bluehost to drop BOXTRAPPER were laughable from a technical prospective. It was pure greed, and the ego of the owner thinking he could corner everyone into paying him for this privilege.
I found HOSTGATOR, and they are wonderful!!! They have CPANEL and fully support BOXTRAPPER. While HOSTGATOR has great customer support 24/7 and is so easy to work with you would think you are dealing with a small company, they are actually larger than Bluehost. Bluehost claims one million domains, while HOSTGATOR claims 2.2 million, yet the service is better and the servers are faster and more secure than Bluehost.
Bluehost is the fecal matter of the web hosting world. Their servers are pathetically slow. When there is a problem on their end, tech support twists things around to make me feel like I was causing the problem. Tech support was so rude and nasty to me that they made me cry.
After 18 months of this kind of abuse I finally left for a better web host.
The straw that broke the camels back was when they started throttling my site with only 5 people on it. It was so slow it wouldn’t even load.
Bluehost is rotten to the core. Do not use them.
I am with Hostgator now and everything works great now.
After submitting a ticket about a CGI problem–and not getting an email telling me my ticket was received–I had this conversation with one of their online CSRs (the sensitive stuff is Xed out):
Allen C.: Welcome to our real-time technical support. How may I help you today?
I answer SEVERAL chats at one time, so please be patient with my response times.
Zack: I opened a ticket about CGI being enabled on my site and didn’t receive a confirmation email it was received or anything.
I just wanted to make sure it was in the queue.
Hello?
Allen C.: cgi is always enabled on all websites
Zack: “[an error occurred while processing this directive]” appears on every cgi file on the site regardless of the script
#!/usr/bin/perl
print “Content-type: text/html\n\n”;
print “Hello, world!\n”;
that fails
even a blank file with a .cgi extension throws that error
Allen C.: Please send an email (or ticket) to scripting support, and explain the problem or question. Please include your domain name and password (if you have them). Go to the following link and “Open a Ticket” http://helpdesk.bluehost.com
Zack: I did this already
Allen C.: sorry, then please wait for them to reply. We handle scripting issues in the ticket system.
Zack: I didn’t get a confirmation if it was received
could you just make sure they got it for me?
that it’s on the list
Allen C.: humm, I am not allowed to confirm anything about the account without identification, I am sorry
Zack: what identification do you need
I just want to make sure my ticket got submitted
username: [xxxxxx]
password: [xxxxx]
domain: x.com
email: x@gmail.com
I submitted a ticket about an hour and a half ago
can you confirm it was received?
Allen C.: no, but if you will get the correct password I can look
Zack: that’s the password to the account
i log into cpanel and ftp with it
[xxxxx]
thats the password I used to submit the ticket
Allen C.: thank you, here is the received ticket number [xx]
Zack: thank you
do you have any idea how long it will take for them to respond?
hello?
Allen C.: they work as fast as they can on the tickets, but they will respond within 24 hours
Zack: alright
thank you
that’s all
Allen C.: welcome
———-
The whole conversation took about 20 minutes, which sucks because all I wanted to know was that they received my ticket. To use my dad’s jargon, talking to them was like “trying to push a string.” Very annoying.
The Moderators on the forums are terrible! Their exact wording
“It is not our fault, its your fault”
Instead of being remotely helpful they dodge questions, refuse to offer any advice or help at all. I honestly feel like the only reason they are there is to make sure people don’t bash Bluehost on the forums.
I’ve been contatcing their customer support for a week now with one reply. The reply was to a ticket about asking them why they hadn’t replied to my previous ticket. When I replied to that email explaining my problem again, I’ve yet to recieve a reply to that.
I sent in another ticket 2 days ago that hasn’t recieved another reply so I sent in another ticket today asking why they don’t respond to my tickets.
If I get nothing then I’ll be moving my hosting elsewhere.
Just emailed their support to ak for my prorated refund on my hosting, and I’ve set up an account with hostgator.
I’m also with Dreamhost and just sent them a support ticket, and got a reply within 5 minutes.
Bluehost is a poor service and needs to learn to look after it’s customers.
One day we logged in and found our account empty. No files. No backups. Just like that.
Bluehost said they were sorry. But actually it turns out that they got this in their terms, that they do not guarantee you, that this won’t happen to you. You should have had a backup offline was their best recommendation.
By the way, why I came here at all – for last 15 minutes I observe my domain gone blank. Clean white page. I couldn’t connect to server prior to that and now I can, but it’s empty.
What could you do with that?.. Support will probably tell me that they do not guarantee me that my web-page won’t go blank time to time.
Well I don’t have a domain with bluehost, nor do I have anything to do with bluehost. My credit card was charged by them in error $190.80UDS. I called them and a kind person refunded my 190.80USD. The issue I have is that I live in Canada. From the time they took my money and returned it the USD droped into the toilet. The difference was $25CAD I called back asking them to return that money they said they could not do anything to help me. So in essence I was charged $25 for nothing, just being alive I guess.
After multiple screw-ups, unauthorized upgrades, and outright mistakes caused our sites to go down time after time including getting one web site banned for too many queries, I was fed up today when they replaced one of my clients php.ini files with a broken file, causing the site to go down. They of course proceeded to blame my team when we made no updates or changes to the site in at least a week.
So I called them up and recorded the conversation. I got them to admit that it is not recommended to use php, .modify the .htaccess OR EVEN USE HTML on their servers!! It is absolutely hilarious. Listen: bit.ly/aQdty9 – at 4:17 is when they start to admit how terrible they are.
Found my logins disabled. Realized they’d changed the password requirements without telling me. They’ve implemented the make-me-write-it-down password regs. No problem. I chained some expletives together and wrote them down after changing the password. Suggested to them that this wasn’t very friendly and got this reply..
Darren
Dear Customer,
I understand I have Had to use a program like KeePassX to keep my password
+strait for my own hosting account. If that does not sound like something go
+from a pattern on the keyboard for example if you do not know a phone number
+you call often because you know the pattern of the dialing. That can be a very
+affective solution as well.
Thank you,
Jacob
Tech Support Engineer
BlueHost.com
888.401.4678
Most questions can be answered by articles in our forum, knowledgebase, and
+video tutorials:
Forum: http://www.bluehostforum.com
Knowledgebase: http://helpdesk.bluehost.com/index.php/kb
Tutorials: http://www.bluehost.com/tutorials/
Server Status: http://serverstatus.bluehost.com/
When you have a new question or issue, please open a new support ticket.
Hi,
Today I called Bluehost so I could cancel my account because it sucked and the technical guy asked me for my domain name, my credit card number, and password. So I said your service really sucks and hung up! I do not know how to cancel my account. If someone can tell me how that would be great because they are sucking the money out of me. They so no hidden fees and they will have hidden fees. It says on the homepage only $6.50 a month and I am paying $15 a month.
He also asked me for all of my personal information like where I live and stuff. He didn’t say hello my name is blank. He just said, “HEY! How can I help YOU!” He said it really stupidly like he was a fake or something.
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